USA Express Cancellation Policy

CLIENT must provide AGENCY with a minimum twenty-four (24hour notice in the case of any cancellation of the scheduled investigative activity. A four (4) hour minimum charge will be imposed for each investigator, if the CLIENT fails to give twenty-four (24) hours notice to AGENCY.

Emergency cases (short notice) less than twenty-four (24) hours from notice to initiation of case will be billed at one and one-half (1½) times the hourly rate above for the first four (4) hours per investigator and regular stated rates after the first eight (8) hours. A four (4) hour minimum, per investigator, per day, will be imposed. All courtroom and deposition fees are due in advance. A retainer for the amount must be received seven (7) days prior to scheduling the investigator(s) for court or deposition. We are not responsible for court delays or cancellations. Forty-eight (48) hours notice is required in the event of a cancellation; otherwise, your account will be invoiced for each investigator, for each day or portion scheduled.